Precision Support Partnership
Complete customer satisfaction is our goal, and nowhere is that more apparent than in the variety of support and service options we offer through our Precision Support Partnership and in the responsiveness and dedication with which we carry out each program.
Complete customer satisfaction is our goal, and nowhere is that more apparent than in the variety of support and service options we offer through our Precision Support Partnership and in the responsiveness and dedication with which we carry out each program.
Priority Exchange Service: For extremely time-critical sites, Cybernetics offers an advance replacement service option. If you experience a hardware failure, Cybernetics will express ship a replacement subsystem within one business day, for 10:30 AM delivery. The units cross in transit for the fastest problem resolution.
Component Level Exchange Service: Cybernetics offers affordable upgraded service for modular products through advance replacement of field swappable components. Contact us to secure the component value with a credit card, and the replacement will be cross-shipped for 10:30 AM delivery. If the issue cannot be addressed with a replacement component, we'll cover you with Express Depot expedited service.
Express Depot Service: Cybernetics offers a low cost, expedited service upgrade for same day turnaround. Equipment received in our facility by 10:30 AM will be repaired or replaced and express shipped for return delivery by 10:30 AM the following business day – total resolution within 48 hours, door-to-door.
Standard Depot Service: Cybernetics' standard return-to-factory maintenance covers all costs of depot repair for normal equipment wear and tear, including all parts and labor. Any time you have a question or a problem, simply contact our Technical Support Department. If your hardware requires service, we'll issue a Return Authorization Number with instructions for the return shipment. Typical turnaround time is three to five days in our service facility.
The industry's leading pre- and post-sale support is just a phone call away. Call us at 757-833-9000, or click the button below to fill out a Cybernetics' support form.
